March 22, 2020 Update:
As per guidance from the American Academy of Pediatrics, we have further modified our clinic schedule (see March 16, 2020 guidelines posted below) and limited the number of visitors that are allowed in the office. We will continue conducting well visits only for infants/younger children who require checkups and immunizations and we will reschedule middle childhood and adolescent checkups to a later date.
In order to limit the spread of infectious disease, we are further limiting the number of sick visits conducted in the office. We are pre-screening patients and if we feel that the concern/issue can be addressed using telemedicine rather than a physical office visit, we will “see” your child using this modality. There are some things which CANNOT be done through telemedicine/telehealth – in these cases, we will see you in the office. This will be determined on a case by case basis via a pre-screening telephone call.
As of Monday, March 23rd we will be offering telemedicine visits to our patients.
Telemedicine visits will be conducted using a HIPAA compliant mode, via the Patient Portal and the Healow App (which will allow input directly into your child’s electronic medical records).
If you know your child’s login credentials you can access the portal here: https://mycw81.ecwcloud.com/portal10655/jsp/100mp/login_otp.jsp
If you do not know your child’s credentials, please attempt to retrieve them by going through the steps outlined here:
If while trying to retrieve credentials you receive a message stating that no account exists that means that your child has not been registered for the Patient Portal, please contact our office so that we can assist you.
Please note, that we have been informed that for now, most insurance companies are expanding access to telehealth services in light of the COVID-19 pandemic. This means that most insurance companies are waiving co-pays and member “cost-share” costs. HOWEVER, this is ever-changing and it is YOUR responsibility to know what your insurance plan covers. In the event that your telemedicine/telehealth visit is NOT covered by your insurance plan, you will be responsible for the cost. The cost of the telemedicine/telehealth visit will be determined by the complexity/time spent on the “visit” (maximum $75). We are following the billing guidelines/CPT codes set forth by the insurance companies/Medicare/Medicaid.
March 16, 2020 Update
Dear Patients & Families,
As you are all aware, we are all living through an unprecedented outbreak of a new corona virus called COVID-19.
In addition to following the official guidelines, we urge you to act responsibly during this pandemic. The line between responsible behavior and panic is difficult, but we should all be aware of our personal responsibility to society in times like these. Our community and civic leaders have taken extraordinary measures to try and prevent the spread of this virus. Large gatherings have been cancelled or postponed and school has been suspended. Employers are doing their best to have employees work from home when feasible. Please do not disregard these measures or circumvent them by creating your own gatherings and events. We should be doing our part in the effort to curb the spread of the virus by remaining at home where possible and ensuring we keep to the social distancing and handwashing recommendations if we do need to go out.
Our office will remain open for the time being. However, our office has taken several steps to protect the health of our patients, families and staff. Please read and adhere to these guidelines.
- We are currently NOT accepting walk-in appointments. Any patient needing to see the doctor should call our office BEFORE coming to the office.
- All appointments for well child visits/newborn exams will be set for the mornings.
- All “sick” visits will be set for the afternoon.
- When you call the office for an appointment, you will be asked specific screening questions. PLEASE answer honestly and truthfully. We are screening so that we can accommodate everyone – not only our patients, but also our staff/nurses/doctors.
- When you come in for an appointment, ONLY the patient and 1 parent is allowed (only exception is <2 months of age). No siblings. Please do not bring grandparents, elderly family members or immunocompromised individuals to the office. Please do not bring in a sick sibling at the same time as a well child visit is scheduled – we will not see them at that time and will not let them into the office.
- We will see sick patients that have been previously screened via phone interview in the afternoons. We will be scheduling these in a manner where there is the least potential for exposure and contamination.
- You may be asked to wait in your car until we are ready to see you for your appointment. This will minimize potential exposure in the waiting room and keeps with “social distancing”.
Right now, COVID-19 is screened and tested by health departments and hospital emergency departments where infectious disease containment protocols are in place. While commercial labs (LabCorp, Quest) now have the ability to test for COVID-19, they DO NOT have the ability to collect patient samples. Our office does NOT have the protective equipment to safely collect samples for testing and we are NOT offering testing at this time.
If you feel that you are a “high-risk” and your child has been directly exposed to COVID-19, please call our office and notify us so that we can refer you to the correct facility for testing.
Florida Department of Health: http://www.floridahealth.gov/diseases-and-conditions/covid-19/
TOPLINE MD: https://www.toplinemd.com/COVID-19/
PLEASE exercise patience when you contact our office, may it be through the phone or email. As you may imagine, we are being inundated with questions and concerns and are working as quickly and efficiently as possible to provide care for your families.
If your child is on medication and you require a refill during this time, please send use the patient portal to request a refill.
If you do not have access to your patient portal, you can call our office to request a refill.
If your child has Asthma, and they have used medication within the past 1-2 years, they should have their medications at home ready (this is the case normally during the cold season but more so now). Please make sure that your nebulizing machine is working properly or that you have the adequate mask and aerochamber if using an inhaler.
We will not refill prescriptions for inhalers/medications if the patient has not used them in the past 2 years.
To make sure that inhalers are available for children who need them, we will not prescribe more than one rescue inhaler per child.